Store Manager – Nail Story (Acropolis Mall) Role Overview: Nail Story is hiring an energetic, customer-centric Store Manager to lead our high-footfall outlet at Acropolis Mall. This role is built for a seasoned salon operations professional who excels in fast-paced retail mall dynamics, client turnaround, walk-in conversions, and premium nail art/lash styling services. Key Responsibilities: * Floor & Walk-In Management: Drive floor operations, efficiently manage mall walk-ins alongside pre-booked appointments, and minimize client wait times without compromising service luxury. * Team Supervision: Lead, roster, and mentor nail technicians, lash artists, and front-desk staff; track technician productivity and ensure uniform styling standards. * Revenue & Add-On Sales: Achieve monthly revenue targets by implementing active upselling (gel extensions, nail art tiers, retail aftercare products, and seasonal packages). * Inventory Control: Monitor backbar consumables (gels, acrylics, tips, sanitizers) and retail merchandise; perform weekly stock audits to avoid shortages or shrinkage. * Client Retention & Issue Resolution: Maintain exceptional client satisfaction, address client complaints immediately on the floor, and drive Google reviews. Candidate Requirements: * Minimum 1–2 years of operational/floor management experience strictly within a salon, nail studio, or premium beauty bar. * Strong understanding of nail salon service menus, timing allocations, and hygiene protocols. * Proven ability to thrive in a high-footfall mall retail schedule (including evening shifts, weekends, and public holidays). * Proficiency in salon POS billing, appointment scheduling software, and daily cash reconciliation. Pay: From ₹12,000.00 per month Application Question(s): * How many total years of direct experience do you have working inside a salon, nail studio, or spa? Work Location: In person