Store Manager – Nail Story (City Centre 1, Salt Lake) Role Overview: We are seeking a relationship-driven Store Manager with strong salon management roots to head our outlet at City Centre 1, Salt Lake. This branch caters to a loyal, trend-conscious neighborhood and college/corporate clientele. The ideal candidate will focus on repeat client retention, local community loyalty, and top-tier technical quality control. Key Responsibilities: * Relationship & Appointment Retention: Build long-term relationships with regular clientele, handle VIP bookings, and oversee reactivation campaigns for past visitors via WhatsApp and calls. * Service Standards & Hygiene: Supervise technical nail artistry, pedicures, and lash services; ensure strict sterilization standards (autoclaves, disposable kits, clean workstations). * Staff Coaching & Morale: Manage nail artists and technicians, resolve inter-team bottlenecks, evaluate technical speed vs. quality, and conduct regular morning briefings. * Target Achievement: Monitor daily sales billing, track Average Ticket Value (ATV), and motivate the team to achieve weekly/monthly revenue milestones. * Petty Cash & POS Billing: Oversee daily closing reports, register reconciliations, payment gateway settlements, and vendor coordination. Candidate Requirements: * Minimum 1+ years in a supervisory or management capacity within the salon or beauty industry. * Excellent interpersonal and communication skills in Bengali, Hindi, and English. * Strong command of salon CRM systems, appointment management, and customer lifecycle retention. * Deep familiarity with Salt Lake / North-East Kolkata salon customer expectations is an added advantage. Pay: From ₹12,000.00 per month Application Question(s): * How many total years of direct experience do you have working inside a salon, nail studio, or spa? Work Location: In person